Return & Refund Policy

Our 30-Day Return Promise

You may request a return within 30 days of delivery. To be eligible, items must be unused, unworn, unwashed and undamaged, with original packaging, tags, labels and all accessories.

Defective, Damaged or Incorrect Items

The unused-condition requirements do not apply to defective, damaged or incorrect items. These are eligible for a full refund, and we cover return shipping. If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging so that we can resolve the issue quickly. This request does not limit your mandatory consumer rights.

Non-Returnable Items

Gift cards, items clearly marked final sale or clearance before purchase, and items outside the 30-day return window cannot be returned, unless defective or damaged or otherwise required by applicable law.

How to Start a Return

1. Email hello@evarilo.com within 30 days of delivery with your order number and reason for return.
2. We will confirm eligibility and provide the return address and instructions by email. Please contact us before sending any item. Our registered office is not automatically the return address.
3. Pack the item securely in its original packaging, include all set components and your order number, and send it to the address provided. We recommend a trackable service and retaining your tracking number.

Return Shipping Costs

Customers pay return shipping unless the return is due to a defective, damaged or incorrect item or our error. Original shipping charges are not refunded unless the return is due to a quality issue or our error.

Refunds

After receiving and inspecting your return, we will email you with the outcome. Approved refunds are issued to your original payment method within 7 business days after receipt and inspection.

For card payments processed through Shopify Payments, your bank or card issuer may need up to 10 additional business days after the refund is issued. PayPal refunds are returned through PayPal to the original funding source where possible; timing depends on PayPal and your bank or card issuer. You can check the refund status in your PayPal activity.

If you have not received your refund within 15 business days of approval, check with your bank, card issuer or payment provider, then email hello@evarilo.com so we can help trace it.

Order Changes and Cancellations

Email hello@evarilo.com as soon as possible with your order number to request a change or cancellation before dispatch. We cannot guarantee changes once an order is being processed or has shipped. If cancellation is confirmed, any payment collected will be refunded to the original payment method. After dispatch, our return process applies.

Your Rights and Contact

This policy does not limit mandatory consumer rights or rights available under your payment provider's applicable buyer protection or dispute procedures. For returns or refund questions, contact EVARILO LTD at hello@evarilo.com or +1 (971) 430-5994.