Shipping Policy

Last updated: October 24, 2026

Shipping Destinations

We ship to most countries worldwide. Available destinations are shown at checkout. If your country is not listed, please contact hello@evarilo.com before ordering.

Shipping Locations

EVARILO ships from warehouses in the United Kingdom and China, depending on stock availability.

Processing Time

Orders are generally processed within 1–2 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Processing may take longer during holidays or periods of high order volume. If we expect a significant delay, we will email you an updated timeline.

Delivery Time

Estimated total delivery time is 8–10 business days after payment confirmation, including the 1–2 business days required for order processing. Delivery may take longer during holidays or periods of high order volume. Carrier disruption and customs processing can also cause delays. These are estimates, not guaranteed arrival dates.

Shipping Charges

Standard shipping is free on orders of US$79 or more after discounts. Orders below US$79 have a flat US$10 shipping charge. The threshold applies to the merchandise subtotal, excluding shipping charges and taxes. Available destinations and the final shipping charge are shown at checkout.

Order Tracking

Once your order ships, we will email a shipping confirmation with a tracking number where available. Your parcel travels through an international delivery network. Tracking on the local carrier's website may take 5–7 days after dispatch to show an update. If there is still no update after 7 days, please contact hello@evarilo.com so we can check with the carrier.

Currency, Taxes and Duties

All prices are listed in US dollars (USD). Standard taxes are included within shipping and handling charges and reflected in the total shown at checkout. The amount paid at checkout is the final price. No additional customs duties or import fees will be charged at customs clearance or upon delivery.

Incorrect Address or Failed Delivery

Please check your shipping address before ordering. If a package is returned because the address was incorrect or the package was not collected, we will contact you to arrange redelivery. Additional shipping costs are the customer's responsibility.

Lost or Damaged in Transit

If an order arrives damaged, please email hello@evarilo.com within 7 days of delivery with photos of the item and packaging so we can investigate and resolve the issue. This request does not limit mandatory consumer rights. If a package appears lost, contact us and we will investigate with the carrier.

Return Addresses

Return authorization required: Before returning any item, email hello@evarilo.com with your order number, full name, contact details (email address and/or phone number), and reason for return. For quality issues, please also include photos showing the problem. Wait for written confirmation from EVARILO before shipping your return. Please contact us first so we can confirm the correct return address and instructions.

Return address by country: US customers may use our US returns address below after receiving written confirmation from EVARILO. For customers in all other countries, we will provide the appropriate return address in our email response to your return request. Please ship only to the address confirmed in that email.

EVARILO LTD
1130 Ogletown Road
Office 2, Dept. RA1
Newark, DE 19711
United States

For non-quality-related returns, including a change of mind or choosing the wrong size, the customer is responsible for the postage to the return address confirmed by EVARILO. If your item is defective, damaged or incorrect, please contact hello@evarilo.com before posting it back so we can review the issue and arrange the return. We cover return shipping for defective, damaged or incorrect items or our error.

Cancellations and Returns

For cancellation requests before dispatch and returns after delivery, see our Return & Refund Policy.

Contact Us

EVARILO LTD
Address: Office 15774, Initial Business Centre, Unit 7 Wilson Business Park, Manchester, M40 8WN, United Kingdom
Phone: +1 (971) 430-5994
Email: hello@evarilo.com