Shipping Policy

Shipping Destinations

We currently ship to addresses within the United States.

Processing Time

Orders are generally processed within 1–3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Processing may take longer during sales, promotions and holiday seasons. If we expect a significant delay, we will email you an updated timeline.

Delivery Time

United States deliveries typically arrive within 7–15 business days after dispatch. Processing time is separate from delivery time. Holiday periods, carrier disruption and customs processing can cause delays. Delivery estimates are not guaranteed arrival dates.

Shipping Charges

Standard shipping is free on all orders to the United States, with no minimum purchase. The standard shipping charge at checkout is $0. We currently ship only to the United States. If we add more destinations, this policy and the available checkout options will be updated.

Order Tracking

Once your order ships, we will email a shipping confirmation with a tracking number where available. Please allow 48 hours after dispatch for tracking information to update.

Currency, Taxes and Duties

All prices are listed in US dollars (USD). Standard taxes are included within shipping and handling charges and reflected in the total shown at checkout. The amount paid at checkout is the final price. No additional customs duties or import fees will be charged at customs clearance or upon delivery.

Incorrect Address or Failed Delivery

Please check your shipping address before ordering. If a package is returned because the address was incorrect or the package was not collected, we will contact you to arrange redelivery. Additional shipping costs are the customer's responsibility.

Lost or Damaged in Transit

If an order arrives damaged, please email hello@evarilo.com within 7 days of delivery with photos of the item and packaging so we can investigate and resolve the issue. This request does not limit mandatory consumer rights. If a package appears lost, contact us and we will investigate with the carrier.

Cancellations and Returns

For cancellation requests before dispatch and returns after delivery, see our Return & Refund Policy.

Contact

For shipping questions, contact EVARILO LTD at hello@evarilo.com or +1 (971) 430-5994.