Refund policy

Last updated: October 15, 2026

Our 30-Day Return Promise

This policy applies to all physical products sold by EVARILO. You may request a return within 30 days of delivery.

Return Eligibility

Brief try-on solely to check sizing is allowed. Apart from this, items must be unused, unwashed and undamaged, with no signs of wear, and returned with their original packaging, tags, labels and all included accessories. Sets must be returned with all included components. These condition requirements do not apply to defective, damaged or incorrect items.

Defective, Damaged or Incorrect Items

The unused-condition requirements do not apply to defective, damaged or incorrect items. These are eligible for a full refund, and we cover return shipping. If your order arrives damaged, please contact hello@evarilo.com before sending it back, preferably within 7 days of delivery with photos of the item and packaging so that we can resolve the issue quickly. This request does not limit your mandatory consumer rights.

Items Not Eligible for a Change-of-Mind Return

Items used beyond a brief sizing try-on, washed, damaged through use, or returned without their original packaging, tags, labels or included accessories do not qualify for a change-of-mind return. Requests made more than 30 days after delivery are outside our voluntary return window. These restrictions do not limit your rights for defective, damaged or incorrect items, or any rights required by applicable law.

How to Start a Return

1. Email hello@evarilo.com within 30 days of delivery with your order number, name, contact details and reason for return. For a quality issue, please include photos showing the problem.
2. We will confirm eligibility and provide return instructions by email. Please wait for our confirmation before sending your item to the return address confirmed in our email. The Manchester company address is not a return address.
3. Pack the item securely in its original packaging, include all set components and your order number, and send it to the address provided. We recommend a trackable service and retaining your tracking number.

Return Addresses

Return address by country: US customers may use our US returns address below after receiving written confirmation from EVARILO. For customers in all other countries, we will provide the appropriate return address in our email response to your return request. Please ship only to the address confirmed in that email.

EVARILO LTD
1130 Ogletown Road
Office 2, Dept. RA1
Newark, DE 19711
United States

For approved returns to the US address, use the recipient name and full address exactly as shown, including Office 2, Dept. RA1. Include your order number inside the package.

Return Shipping Costs

For non-quality-related returns, including a change of mind or choosing the wrong size, the customer is responsible for the postage to the return address confirmed by EVARILO. If your item is defective, damaged or incorrect, please contact hello@evarilo.com before posting it back so we can review the issue and arrange the return. We cover return shipping for defective, damaged or incorrect items or our error.

Original shipping charges are not refunded unless the return is due to a quality issue or our error.

Refunds

After receiving and inspecting your return, we will email you with the outcome. Approved refunds are issued to your original payment method within 7 business days after receipt and inspection.

For card payments processed through Shopify Payments, your bank or card issuer may need up to 10 additional business days after the refund is issued. PayPal refunds are returned through PayPal to the original funding source where possible; timing depends on PayPal and your bank or card issuer. You can check the refund status in your PayPal activity.

If you have not received your refund within 15 business days of approval, check with your bank, card issuer or payment provider, then email hello@evarilo.com so we can help trace it.

Order Changes and Cancellations

Email hello@evarilo.com as soon as possible with your order number to request a change or cancellation before dispatch. We cannot guarantee changes once an order is being processed or has shipped. If cancellation is confirmed, any payment collected will be refunded to the original payment method. After dispatch, our return process applies.

Your Rights

This policy does not limit mandatory consumer rights or rights available under your payment provider's applicable buyer protection or dispute procedures.

Contact Us

EVARILO LTD
Address: Office 15774, Initial Business Centre, Unit 7 Wilson Business Park, Manchester, M40 8WN, United Kingdom
Phone: +1 (971) 430-5994
Email: hello@evarilo.com